Congratulations on your decision to Work From Home and welcome to HERBALIFE INTERNATIONAL!

Please feel free to call your personal success mentor at any time to answer any questions or concerns. 

P1-1) Application For International Distributorship.  Fill out name, address, and phone number.  Sponsor's information, Supervisor's information, date & sign the bottom.  Keep back copy and mail the rest back to us.

P1-2) My Goals Worksheet (page 5 book 1).  Click Here to download a copy=> 1 My Goals Worksheet  Fill this out and mail or fax this back as soon as you can.  This is very important to help us out so that we can help you get your business off to a fast start. Tell us what you want.  How much income you need to pay the bills, how many hours a week can you work, what days you can work, so we can work with you and help you achieve your goals and dreams.

P1-3) Product Results. Product training call Click Here=> Product Training Call February12/11 Online STS or Dial - (559) 546-1299 Enter Access Code - 752-998-465# Reference Number 2# Approximately 60 minutes

Results are everything.  Start using your products immediately following these instructions. Download a copy of our instructions Click Here=> 6 Herbalife Product Information.  These instructions go out with all the orders.  Become familiar with all the products reviewing the Herbalife Product Catalog and Book 2.  Read and understand this section, especially the products you have ordered.  Record your results take your weight and measurements along with a good picture of yourself, front & side (Book 1 pages 8-9).  Also take a picture of anything unusual such as any scares, marks, cellulite, etc.  Everyone will notice improvements.

Our customers also get a copy of 14 Natural Solutions along with a Product Catalog (Stock Number 7909) and Personal Your Program DVD (Stock Number 9378).

Put a copy of 20 Price List For Catalog inside the catalog for a price list. As an option 6 Food Chart is also a great addition to this package.

There are lots of different shake recipes available for our customers. In the 6 Herbalife Product Information there are 18 to help them get started.

In this sections, 6 Herbalife Shake Recipes With Pies and Jell-O Snack there are many more along with Pies, Jell-O Snacks, Chex Mix, Party Punch, Pancakes just to name a few. You can chose to email your customers a few at a time or the entire document. 

Herbalife Distributor Price List CND Click Here=> Herbalife Distributor Price List

Herbalife Distributor Price List USA Click Here=> Herbalife Dist Price List USA

Product Training at Your Convenience - Tap into the Herbalife Product Hotline to get in-depth information on Herbalife® products! Call the Herbalife Product Hotline at 512-827-0430* or simply go to MyHerbalife.com to download and take your trainings with you. Learn more» | Listen now»  This information goes over all the products in United States. In Canada we have about 90% of them. Go over the products that are in your product brochure. 

P1-4) Herbalife Manuals.  Books 1, 2, 3 & 4.  We will focus on the first 3 Books at this time. Read them over a few times.  THIS IS VERY IMPORTANT TO READ, UNDERSTAND AND DO THE ASSIGNMENTS. The “Live The Good Life Herbalife” book is your presentation book.  Over the next few days we will help you set up your DMO (Daily Method of Operation) and help you get into action.  We will help you set up a 90 day Plan.

P1-5) DVD’s & CD ROMs'.  These are all designed to help build your business.  Go through the 1^st section of the Marketing Plan Training DVD.  Write down your questions and we will help you have a clear understanding of how everything works.  The “Earn What Your Worth” DVD is a tool we use to build our businesses.

P1-6) Decide where to start.  25 Herbalife's Marketing Plan - Where To Start

P1-7) Design a Plan Of Action and Your Daily Method of Operation (DMO):  26 Ninety Day Plan

P1-8) Put Your Computer To Work –  30 DWS International Internet Division

Training Call on how to use websites, cover letters and phone calls to help build your business, Click Here=> Website Training  March 12/11 or Dial - (559) 546-1299 Enter Access Code - 752-998-465# Reference Number 4# Approximately 35 minutes

The following web sites we use to build our business and the first 5 sites are FREE to use. Click the link above for all the details.

www.myherbalife.com - Herbalife's Site - Need a pin code - Your personal site for training, ordering and business information, volume, downline etc. Free to use.

www.herbalife.com – Herbalife’s site – Product Information - Free to use. 

www.HerbalifeNutritionInstitute.com  - Herbalife's site - Nutrition and fitness information at your finger tips.      

New HerbalifeSports.com- Team Herbalife’s international roster of world-class athletes has a new home field! Learn about our teams and athletes, including schedules and standings, news articles and accomplishments. The new HerbalifeSports.com features a bold new design, fresh updates, Twitter feeds from some of our biggest stars and more! »Visit now

Visit BrainFitnessTips.com Introducing Brain Fitness Tips and find daily brain health tips by Dr. Gary Small, as well as exercises and games that may help you improve brain function and lower your risk for age-related memory loss and Alzheimer’s disease. Visit the site every day to find helpful tips in four categories: brain exercise, physical fitness, healthy diet or stress management. »Visit now

www.DiscoverGoodNutrition.com loads of information on eating healthy with wide variety in video clips. Discover Good Nutrition is sponsored and edited by Herbalife International of America, Inc. The primary author of this blog is Susan Bowerman, MS, RD, CSSD. Susan is a registered dietitian and a board-certified specialist in sports dietetics.

www.DWStraining.info  For training - Free to use.

www.TeamDWS.info   recruiting presentation with you and your prospect together on the phone and online. – Free to use.

www.FeelGreatToday.net  retailing presentation with you and your prospect together on the phone and online. Plus now allows your leads, your customers and your distributors to Order Online – Free to use.

The following websites are examples of your own retailing and recruiting sites starting from approximately $15.00 a month to host both sites. 

These 2 sites can be personalized with your own pictures, testimonies, video clips and domain names. The contacts will come directly to you and you'll also receive a full range of scripts and documents to run you online business. These documents need to be personalized with your information. Fill out the form as a test and we’ll send you the Free Online Info Packs. 

Recruiting Site: Work From Home  An example of your own recruiting site.

Retailing Site: Lose Weight Now  An example of your own retailing site.

Product Catalog Site: www.TheMagicDiet.com is an example of our site here in Canada. Contact your sponsor about getting your own site.

P1-9) DWS Fast Track Team Building – Fast Track - Team Building - Goal is to earn up to $2,290.00 in your first 30 to 45 days Success Building Orders!                                                                                                     12 Gauges Retail / Recruiting Auto    12 Fast Track Team Building Gauges

P1-10) New Distributor Mentoring Checklist - 16 New Distributor Mentoring Checklist  You will go through this checklist with your sponsor over the next few weeks to few months. Remember, you set your own pace. At the same time, the faster you learn and grow, the faster your income will grow.

P2-A) KEEP IT SIMPLE:

We only do 3 things in this business:

1) We teach you about the products.

2) We teach you how to retail the products - RETAILING

3) We teach you how to teach people about the products and how to retail the products – RECRUITING

Retailing is the foundation of your Herbalife business.  When you share this opportunity and your results with others, some will become your customers.  They will want what you have.   “Retailing” means you are selling the products directly to the consumer.  This produces daily cash flow and a solid base to recruit new distributors from.  It also helps you have a positive attitude from helping other people look good and feel good, while earning a great income for yourself.

P2-B) THREE KEYS TO SUCCESS

P2-B-1) USE THE PRODUCTS:

Proper use of the products every day is very important. (Our Product Instructions, Herbalife Product Catalog and Book 2)  Using the products develops your own testimony (Book 1 pages 10 & 11) which you use all the time in this business. No one can argue on how you feel or how much weight you have lost or gained.  The more products you use, the more you can promote.  The nutritional and personal care industries are the fastest growing industries in the world.

For more Herbalife Testimonies, click here=> 9 Herbalife Testimonies and 10 Herbalife Product Testimonials According To Health Condition

P2-B-2) WEAR THE BUTTON:

This gets people asking you questions. People you know and people you don't know. It's free business. Know the button response to the different buttons, (Book 1 pages 12 to 14)

(option)  5)  What is the main reason you want to lose that ____ lbs. right now?

(option)  6)  How would it make you feel to lose ____lbs. by _____?

End with  "Let’s exchange phone numbers and I will call you when I get back to the office.  I think you’re going to enjoy this."

P2-B-3) TALK TO PEOPLE:

Share these products and opportunity with every one. Talk to some people and make some money. Talk to lots of people and make lots of money.  There are 2 groups of people in our lives, people we know and people we don’t know.  We will start with people we know.  (Book 1 pages 15 to 19)

The fastest way to start this business is to share the products and opportunity with people that you know.  Give your friends and family a chance to take a look.  Don't be afraid of what they might say, show what you are doing along with the facts and let them decide.  Never make decisions for anyone.  If they are not interested, that's fine.  Now they know what you are doing and may be interested at a later date.  In most cases, no has a temporary meaning.  Keep in touch with your contacts from time to time by letting them know how you are doing.  Some of them will try the products or join Herbalife when they see you becoming successful. 

The whole idea is to show people what you have and that's it.  They don't have to buy or join, all you want them to do is to take a look.  Here is an opportunity for them to start a business or feel the way you do.  Don't think of it as trying to sell them something.  Give them a chance to change their life as well.

Have a Grand Opening! Every business that starts has a Grand Opening. You've seen car dealerships, restaurants, corner stores, they all have a Grand Opening. They let everyone they know and everyone in their area about their new business. It doesn't mater if they buy anything or join, just as long as they know. For tips on a Grand Opening Click here=> Grand Opening Tips

Launching a New Division! Every once in a while businesses will launch or start something new and they will have another Grand Opening. Those of us who been involved for a while can follow this well proven business idea. It can be anything new to have another Grand Opening. Follow the  Circle Of Influence Script, click here=>  2 Script Circle Of Influence        

Make a list of people that you know.  (Book 1 Pages 18-19.)  Canadian statistics say that the average person knows between  200-300 people.  Make a wedding list.  If you were to get married and didn’t have to pay for the wedding, whom would you invite?  Who is in your current address book, your cell phone, etc.

P2-C)  WHAT TO SAY:

P2-C-1 To People That You Know:  We have included our Circle Of Influence Script.  It is important to get started fast.  We use 3-way calling to help with your success.  We will tell you and then show you, step by step how we do everything.  Then we will let you try it and then you will able do it on your own.  Then we will teach you how to teach this system. (Note: Our scripts can be read or used as an outline to follow. Practice reading out load at least 5 to 10 times before calling anyone so that you are fluent with them)

P2-C-2 Direct Approach for people you don’t know:  This can be the gas attendant, the lady behind the counter, just about anybody.

“Maybe you could help me out.  I run a business from our home and we are expanding here in (where ever you are) area and we are looking for people who would like to earn an extra $500 a month part time around their job and their family.  Would that interest you?”

Option 1 Great.  Let’s exchange numbers and I will call you when I get back to my office. 

Option 2 Great.  Do you have e-mail?  I will e-mail you some information.  My name is ____ and yours is ____.  Let’s exchange numbers and I will call you when I get back to my office.

P2-C-3 Home Parties:  The invitation is very important.  Do not say too much because every one will want to think about it and your success rate will decline.  Follow these two suggestions word for word.

Products:  Hi ________, this is ________.  Do have plans for __________?  I'm having a health party.  There will be health tips and easy healthy recipes.  There will also be health products available, everything from weight loss to weight gain, from headache to PMS. relief.  You may get a free facial.  If you are interested, there will be discounts for those who come.  Bring some friends, it will be lots of fun.  Can you come?

If yes, time and location.  Do not get dragged into a question and answer period.

If no, set up a time and location for an individual appointment.  "Can you help me out?  I have to get some practice before the party.  Can I come over and practice on you.

Business:  Hi _______, this is _______.  Do you have plans for ______?  I just started a new business that I can do from home and I'm really excited.  (Tell personal results.)  It's part of my training to get some people together in my home.  My supervisor will present the company and the products.  All you have to do is come and listen and ask lost of questions.  That is how I learn, can you make it?

Follow-up:  A day before or that morning call them back.  “Am I ever glad you are coming.   Looking forward to seeing you tonight at _____.    This is going to be a lot of fun and you are going to be so impressed. (Follow this, you will be guaranteed success.)

P2-C-4 Business Script: This is what we use when we do cold calls to businesses to set up appointments.  Have some fun with this.

ADVERTISING:  This allows us to talk to people we don’t know.  There are many forms and ways of advertising.  Flyers, Pull-Tabs, Hot Pockets, Draw Boxes, News Paper Ads, Web Sites, you can purchase leads are just a few.  The scripts are below.

Flyers and or Pull-Tabs are an effective way to advertize that's very inexpensive, it just takes the time to put them out. A few examples are below.

Note: Simply replace our information with your own pictures, name, phone and web sites or email.

Retail Flyers Click Here=> 7 Flyer Lose Weight Now! Mini

Retail Pull Tabs Click Here=> 7 Flyer Lose Weight Now! Pull Tab

Recruiting Flyers Click Here=> 8 Flyer Work From Home Mini

Recruiting Pull Tabs Click Here=> 8 Flyer Work From Home Pull Tab 

Business Cards Front Click Here=> 33 Business Cards Front

Business Cards Back Click Here=>33 Business Cards Back

Business Cards Recruiting Click Here=>33 Be Your Own Boss

Business Cards Retailing Click Here=>33 Loss Weight Now

Hot Pockets is a piece of paper folded and stapled or taped to form a pocket big enough to hold the retail or recruiting flyers making sure the top of the flyer can be seen, Lose Weight Now! or Work From Home!  Double sided tape can be placed on the back so that they can be placed anywhere, such as Bulletin Boards, any kind of pole near people such as side walks, just above the button you push to cross the street, on the back of the paper roll in bathrooms, everywhere and anywhere.  Use your imagination to put up all of these.

Car Pocket – FREE Advertizing

Here's a simple tip for advertising. Take a business size envelope - then on the outside of the envelope write, FREE TAKE ONE. Inside the envelope I put 10 -15 flyers inside. Maybe mini flyers or business card stock in different colours, yellow card stock is good. They may say Work From Home or Lose Weight Now. It doesn't matter really. Put a couple of magnets on the back and every time you get out of the car at the grocery store, post office, mall, sporting event -- whatever, put this envelope on the back side of your vehicle. When people walk by they see my FREE TAKE ONE -- and they take a flyer. When you come back to the car, put the envelope by your seat, fill it up, next stop, same thing. This fun, simple & magical. Easy for New Distributors to do too to get their business up & running.

DRAW BOXES/CANS - FREE Advertising

This is a great way to get your name out there and it's basically FREE. The concept is you put these containers around your area in different businesses. You can offer the business 5% to 10% of any sales you get from the boxes. Of coarse you need to tell the business owner why you want to put the box out and ask them if they would like to take a look.

We use the empty shake cans as the Draw Cans. Use them upside down, the bottom is softer to cut a slot for the draw cards.

You can promote or advertize anything you can think of, FREE Facials, FREE Samples, just about anything. We have included a few example below to help get you started.

Cover for Box or Can Click Here=>FREE Wellness Evaluations Cover,  Click Here=> Taste The Freedom Cover

Draw Cards Taste The Freedom Click Here=> Front of Draw Cards and Back of Draw Cards

When you call them, use the scripts, below.

News Paper Ads.

Retail Ads: Keep your ads to 3 lines.                                                                              

*Lose weight now!  I lost 45 lbs & 7 dress sizes.  FREE SAMPLES  Call:____  www.___

*Lose Weight Naturally! Helps with hunger, cravings & energy! 1-800- www.

A PERFECT MATCH!  If you have 10-75 pounds to lose, We Pay You $$$.  1-800-___  www.___

Recruiting Ads:

*Work From Home.  Earn $500 to $5000 PT/FT  Call: ____  www.____

*Earn Extra Income From Home! PT/FT $500 - $5,000 (204)   www.

*Put your computer to work.  Earn up to $25 to $75 per hour to start.  Call: ____  www.____

*Anyone can do this.  I’m a work from home Mom earning $1500 a month part time.  Why not you?  Call:_  www.

Placing newspaper ads.

Place ads in small papers, weekly, monthly or daily.

Inexpensive ads $5.00 to $15.00 per week.  (Generally longer placement = lower costs)

Advertise weekly in 3-10 papers.  Retail works best in Weight Loss Section or Personal Column.  Recruiting works best in Help Wanted.

Questions to ask when you are calling around.

“I’m interested in placing a classified ad in your news paper.  Could you answer some questions for me please?

       1) Do you accept credit cards?  Which ones?

       2) How many papers do you publish?  Is there a special rate to run in all or a combination of papers?

       3)  What days of the week do you publish?

       4) What is your most popular day?

       5) What is the paid circulation of your papers?

       6) What is the best bargain for your classified ad?

       7) What is the deadline for publication in the next issue?

      8) Will you please end me the tear sheet?

Purchasing Leads - Here are a few places to purchase leads.           

www.SuccessLeadsOnline.com   

SuccessLeadsOnline.com provides some of the freshest and most responsive leads in the industry. Whether you desire the freshest, highest quality surveyed leads or simply lower cost, gently aged leads, you can find it at SuccessLeadsOnline.com! Here are a few of the lead types you'll find:

Real Time Leads, local or national - Real Time Re-direct Leads, perfect to redirect to your Sizzle Line(r) sites - 8 Day Old Full Survey Leads (as low as $0.69 each!) - 31 Day Old Leads, great for practice calls and email auto responders (as low as $0.24 each!) - Christian Leads - High Investor Leads, people who can invest $1,000 or more in a business

www.FastSuccessLeads.com 

Experts agree that what separates the winners from the losers is their ability to find high quality leads. The best marketing executives know they cannot afford to waste their time on poor prospects. Fast Success Leads excels in providing excellent sales prospects. Our leads are fresh, responsive & genuinely interested in pursuing a home-based business...by far the hottest leads available anywhere.

Real Time Interviewed Leads - Short Form Real Time Leads (Excellent Value) - 8 Day Old Full Survey Leads (as low as $0.69 each!) - Real Time Local Leads - Real Time Nationwide Leads - Real Time Redirects - Customers land on your marketing site after hitting submit button on lead capture page. - Fresh 7-30 Day Old Long Form Surveyed Leads (Excellent Value) - Success Pack - Super value perfect for SuccessBurner

www.InternetPowerTeam.com

Internet Power Team is known for high quality affordable leads. Learn how to make extra money - from home. We generate all of our own leads. You will find several types of leads to choose from. Opt in (they asked for info) and survey leads with 3 extra questions, We also offer these leads in real time and phone verified by our telemarketers. You can order our leads to come everyday or weekly.

When shopping for leads, it's critical to know how many times a lead is sold. Ours are sold 2x and never to the same company. We offer assistance in calling leads purchased from us.

Talking to the people who respond.

Answering calls live will get you a higher % of sales.  Use scripts.

Answering machines or voice mail is essential.

To get a voice mail system go to: www.voicemailsolution.com  $1.95 per month and 10 Cents per call. This is great for advertizing. You can get one for recruiting and one for retailing. They will upload our message to your voice system if you like.

Check out our messages:     Recruiting 1-800-455-9496    Retailing 1-866-706-3166       Please leave me a message so that I won't contact you and let us know what you think.

Go through the Scripts.

Stay focused, yet excited for them.  Put yourself in the frame of mind of a person wanting to lose weight or work from home. Don’t pause as if waiting for a question, keep control of the conversation. Be direct and confident in telling them what they need.                            

Share your testimonial and other people’s testimonials that the person can relate to for the weight they want to lose or the business they want to start..

Follow the scripts below, all the way through the close.  You want a “yes, I’m interested” or “no, I’m not interested” now! (Note: Our scripts can be read or used as an outline to follow. Practice reading out load at least 5 to 10 times before calling anyone so that you are fluent with them)

To Print document click here=> Reference Points

P4-A) 90% OPINION, 10% FACT: This is the case with most things you hear about nutrition today. You can expect to get differing opinions from everyone you talk to. This includes Doctors and other professionals.  Know the facts.

P4-B) THE FACTS:

* The Herbalife Story with other testimonies.

* The most important is your own testimony:

Have a 1, 3 and 5-minute version of your story.  (Book 1 pages 10-11 or click here=> Packaging your Story)  Your sponsor can help you package your story.  Have a good before picture  with all your measurements and original weight.  Use someone else if you don't have  a story.  Start off with how you were before Herbalife.  Your health, weight, how you felt, your finances, etc.  Then how you are doing now.  Health benefits first and weight last.  Then finances.  "Because of my results on the products, I started doing this business...."

* Health and Nutrition – THE WELLNESS INDUSTRY - is the fastest growing industry in the world.

* Herbalife International is the fastest growing company in that industry.

* Herbalife is 31 years old and we are registered in 75 countries.

* Over 60 million people have successfully used our products.

* Our sales have grown from $2 million in our first year (1980) to $134 million in 10 years to over $4 billion last year.

* Our goal is $5 Billion over the next few years.

* Main reasons for Herbalife's success:                       

PRODUCTS: The results people get on the products is what makes this such an incredible opportunity.  People want them, people need them, and the products do a lot more then we say they do.

MARKETING  PLAN:  Infinite level pay out.  Earn extra money with no investment, or earn up to a 72% return on your investment immediately.

INTERNATIONAL SUCCESS TRAINING SYSTEM: Step by step in home training on everything you need to know about our business, taught by the top millionaires in the company.

P4-C) LAWS designed to protect the consumer.  This gives you full confidence that anyone can use our products safely.

P4-C-1)  MEGA-DOSAGE LAW: States that if there were too much of any single, or combination of ingredients in the product, then we would not be allowed to sell it.

P4-C-2)  LABELING LAWS: If there were any condition what so ever, where a person should not use these products, it would have to be listed as a WARNING on the label.  We have no warning on our labels, except for the iron warning on Formula # 2 for children, which is a standard warning for all vitamins containing iron.  This means everyone with any medical condition, using any medications and any age can safely use our products.  We have a few Notices and Cautions.  A Notice or Caution means that the product is safe to use but it is not recommended under certain situations in different countries.   Every country has different Notices or Cautions on our products and is mainly for insurance purposes.  It has little to do with the actual product.

P4-D) WHAT THE BODY NEEDS EVERY DAY–Found in the following Herbalife Products

      Protein                                                       Formula #1 Meal Replacement & #3 PPP

      Carbohydrates                                             Formula #1Meal Replacement

      Vitamins and Minerals                                   Formula #2

      Fats and Oils                                                Canola Oil, Tri Shield and Herbalifeline

      Herbs                                                          Formula # 2 (and throughout the product line)

      Fiber                                                            Florafibre

To be healthy you need to nourish your body at the cellular level.  We call this Cellular Nutrition, the scientific foundation for every Herbalife program.  Through Cellular Nutrition, our products are scientifically balanced to nourish cells for proper metabolism, growth, repair and reproduction.

* 70% of Doctor Visits in North America are diet related.

* 70% of people die from cancer, heart disease or stroke.

* 50% of those were nutritionally triggered problems.

All of these are considered essential and necessary for daily nutrition. Herbalife programs are specifically formulated for optimum nutrition, effective absorption, and assimilation on the cellular level. EVERYONE, no matter what their opinion is, needs these products.

How to use the products     Lose weight         Gain weight             Maintain weight

Tablets                                      3 x day                       3 x day                            3 x day

Shakes                                     2-3 x day                     3 x day                           1-2 x day

Meals                                       1 x day                        3 x day                            1-2 x day

Two reasons why the products won’t work:

*Not using them properly.

*Cheating! Too much!

Children’s dosages:

0 - 4 years old - Meal Replacement, Herbal Aloe Juice          8 - 12 years old - 2/3 adult dosage

4 - 8 years old - 1/3 adult dosage                                       12 and older - adult dosages

Meal Replacement: 1 tablespoon per 80 lbs. of body weight

P4-E) DIETARY BODY CHANGES: ***Do not increase your milk intake..use soymilk*** Headaches, nausea, bloating, constipation, diarrhea. The most common underlining cause of these symptoms is increased milk consumption or dehydration.  Make sure they are drinking enough water and or mix shake with water or juice.  Starting people with Herbal Aloe helps to eliminate 90% of these symptoms.  Some people in the beginning may need something small to eat with the shake. This helps the body adjust to the dietary change.

This call goes through how to follow up and our customers and is approximately 55 minutes.

Click Here=> Customer Follow Up February 5/11 or...

Dial - (559) 546-1299 Enter Access Code - 565-039-171# Reference Number 3#

CUSTOMER CARE (Book 3 pages 4-9) Very Important.  The main purpose of Customer Care:

1) Shows that you care about their results and can make a difference in how quickly they start feeling and seeing results.

2) Shows them how to use the products.

3) Personalize the program to suit them.   If you don't know it's broke, you can't fix it. 

4) Upgrade to more products.  Through follow up, customers upgrade to more products.  Use the tools available, Product Catalogs and Journals.  The more products you use yourself, the easier it is to upgrade your customers.

5) Happy customers will become long-term product users.

6) Happy customers freely give referrals.  (Next section)

7) Happy customers often become your best distributors.

FOLLOW-UP: (Book 3 page 6) Click Here=> Customer Follow-Up Scripts (Note: Our scripts can be read or used as an outline to follow. Practice reading out load at least 5 to 10 times before calling anyone so that you are fluent with them)

1) Try not to ask yes and no questions.  E.g.) Did you take your shake?  Ask this instead: What did you mix with your shake?

2) Tell them when and how to use the products.

3) Have them weigh and measure on a regular bases.  Follow the chart.

4) You may call your customers or they may call you.

5) Listen and take good notes.  Always make them feel good about themselves, Herbalife and you.

6) Ask for referrals. (Book 3 page 9)

KEY POINTS TO REMEMBER:

1) You have to believe that your customer will get results more than they believe it themselves.

2) You have to be the cheering squad for your customers.

3) It’s not really what you say about the products, it's how you feel about what you say.

4) Your customers will be your best distributors.  Show them the discounts they would receive.  Show them how they could get products for free.  Show they how to build a business.

5) Mark Hughes:  “Care more about your customer’s success than the money you make from them and you will be successful!”

6) It’s your customer’s responsibility to get results, you are there to support them, not do it for them.

TROUBLE SHOOTING:

There are only 2 reasons why the program does not work for our customers.

1) They are not using the products correctly.   Simple, 3-2-1.  3 sets of tablets, 2 shakes, 1 meal every day and it will work the same for you as it did for 45 million other people.

2) They are cheating way, way, way, too much.

3) Be aware that ½ the population cannot handle an increase in dairy milk.  Instead use Soya milk, can mix ½ & ½. Or mix shake in different types of juices.  

4) If a person is hungry, make sure they are using the products properly.  Make sure they are eating a well balanced meal once a day.  Can increase products to help with appetite.  An extra shake or an extra scoop of shake or add in more protein, F#3.

5) Nausea – can be a sign of dehydration, increase your water.  Can also be a sign of detoxification, add in the Herbal Aloe and that will help with the cleansing and settling of the stomach.  Herbal Aloe is our problem solver.

6) Headaches – can arise from dehydration, low blood sugars and or detoxification.  Drink lots of water, make sure you are eating regularly and increase your Herbal Aloe.

REFERRALS:

(Book 3 page 9)  Always ask for referrals, Who do you know? Your satisfied customers are usually more then happy to give referrals. I always ask, Maybe you can help me out?  When people start noticing your results or if you think of other people you know that would like to have your results, would you mind referring them to me?   (if they say they want to lose weight before giving any referrals, ask them how much they would need to lose to feel comfortable with giving you referrals).  Some pay for referrals.  e.g.)  10% off their next order per referral, 5 referrals, a free program.  Or pay $5.00 - $10.00 per referral.  Drop the seed of the opportunity to your customers.

P6-1)  International Business Pack:  Includes the basics to do this business or to join the wholesale buying club.  Includes your yearly accounting fee and gives you the right to sell Herbalife products and also sponsor other people around the world in over 60 counties or to buy wholesale for yourself.  Herbalife looks after some of your wholesale business (HAP Program) and all of your Royalties, Production Bonus and Vacation Packages.  No other company offers this.   Also it includes most of the business material needed to get you started along with a 25% discount on products for sale or for your own use. Your renewal fee every year as a Supervisor is $76.00, as a distributor is $12.00 a year and as a HAP member is free.

P6-3)  DVD, CD ROM, Video Tape and Cassette Tape Training.  They are very informative and defiantly can keep you on track and motivated.  Can be ordered through the sales department.

P6-4)  Internet Training–HBN–Herbalife Broadcast Network – www.myherbalife.com:  Absolutely incredible.  Live questions and answers with the top people in the company.  The stories, the pictures, the results, the information will make you a fortune.  You will need a pin code number from Herbalife Home Office at 1-866-622-1222 CND or 1-866-866-4744 US.

P6-5)  Extravaganzas,  Leadership Development Weekends,  2 Day Success Trainings, STS – Success Training Seminars,  Supervisor Workshops are all training’s put on by Herbalife around the country and around the world.  Incredible hands on training from the best of the best. 

P6-6)  Merchant Sales and Services: (Book 3 page 21) Visa, Master Card and American Express Merchant Accounts are available through Herbalife.  All the information is in your IBP.  ProPay is an easy and affordable for small business to accept credit cards. Increase your sales the smart and easy way--use the power of the Internet (or any touch-tone phone!) to make your customers' payments fast, easy and convenient. Thanks to Herbalife's partnership with ProPay, accepting credit cards can now be an affordable, profitable part of your business.        For all the details for ProPay Canada copy and paste this link https://www.propaycanada.ca/?refid=CNDAHERB and ProPay America copy and paste this link https://epay.propay.com/herbalife/index2.html.

P6-7)  Supplies For Your Business From Herbalife:  Your sponsor will help you with this.  These are a few suggestions. Products - Retail Order Forms - Mini Journals - Product Catalogs – ShapeWorks Material - International Business Packs

P6-8) Office Supplies:  Daily Planner or Appointment Book, Labels to print your business name, phone #, address 1 ¾ X ½ - 80 to a page and 1 X 4 – 20 to a page.  Business Cards, Pens, pencils, paper, paper clips, stapler, high lighters, glue stick, sticky notes, photo copies, etc.

P6-9) Supplies From Canadian Post Office:  If you need to ship your own packages, you can set up an account with the Canadian Post Office to get great shipping rates and pre-printed shipping labels.  Call 1-800-260-7678.  We can use Herbalife’s Agreement number 40013184. I believe you can do the same in the United States. contact your local post office.

P6-10) Setting Up Your Phone System:

P6-10-A) An Answering System of some type is essential, either an answering machine or voice mail through your local telephone company so you don’t miss business. 

To get an online voice mail system go to: www.voicemailsolution.com   $1.95 per month and 10 Cents per call. This is great for advertizing. You can get one for recruiting and one for retailing. They will upload our message to your voice system if you like.

Check out our messages:     Recruiting 1-800-455-9496    Retailing 1-866-706-3166      Please leave me a message so that I won't contact you and let us know what you think.

           Email Internet prospects information and call as quickly as possible.

The message you leave on your home system, your friends will hear and they will probably wonder “what’s up.”  So be prepared, this message will be an easy way to introduce friends and family, or anyone who may call your number, without even trying.  There are many different types of messages.  The following is what we use.

“Hello.  You have reached the home office of ____________.  Due to the overwhelming response to our advertisement, we are tied up with other callers right now.  But please leave your name, telephone number with area code, how you heard about us and the best time to reach you.  We look forward to talking to you.  Thank you for calling.”

P6-10-B) Three Way Calling is a must.  This allows you to conference 2 different calls together so you are able to talk to both at the same time.  You will use this to sell product, do follow up with your customers and distributors, expand your organization and much, much more.

P6-10-C) Call Waiting allows you to take an incoming call while you are on the line with another person.

P6-10-D) Long Distance Savings Plan and Toll Free Numbers.  Check with your consultant.

P6-11) E-Mail – Register your email address with Herbalife.  This allows you to receive timely information directly from Herbalife.

P6-11-A) If you have a dial up modem, you can download this free program which enables you to detect incoming calls while you are online.  Click here=> Phone Tray Dialup

P6-12) Accounting – We use a program called Home Business Manager.  To check it out click here=> Home Business Manager

Jerry, who is the creator, is a Herbalife distributor who understands the needs and goals we all share.  It's definitely worth taking a look at if you've been looking for the same organization and automation in your business that I was when I started using it.

Home Business Manager helps you organize and automate your Herbalife business because it is written BY Herbalife Distributors FOR Herbalife Distributors.  Distributors get free upgrades and free tech support for life from Herbalife Distributors who know the program as well as who know the business.  There are no monthly fees!

Referral Program - They have a great referral program too!  Every time you refer 5 people to the program (doesn't have to be at one time as your credit remains indefinitely) you get a free copy of the program.  The 5+1 deal is simply that if you refer 5 people, then you receive a free copy of the software to use at your discretion.  They have a "referred by" field on their website where people can put your name.  It is a rolling credit too, so unlike frequent flier miles, this will not expire. 

Once you get your free one you can use it as a promotion in your group (e.g. for highest volume or for a new Supervisor) OR you can resell it for our asking price.  The person who gets it receives the same free tech support and upgrades for life as a paid user.  Others have used the offer to split the cost of 5 systems across 6 people since buying 5 in one shot also gets you a free one.

Any questions on Home Business Manager contact Jerry at JLSyst@aol.com or direct at (913) 814-7532

P6-14)  Auto-Responder - Response Mailer Auto-Responder (Standard)  Click Here=> Response Mailer Auto-Responder

P7) ONLINE WEIGHT LOSS CHALLENGE and NUTRITION CLASSES

Emails or Handouts: Contact your sponsor for all the current emails and handouts.

Advertising can be free as this is a community service.  Advertising can be done through the following:

a.       Newspaper –editorials

b.      Radio

c.       Local Cable Advertising TV stations

d.      Click Here=> Business Cards

e.      Posters

f.       Pull tabs

g.        Email Advertisements

Newspaper Example: Online Community Weight Loss Challenge and Nutrition Classes! To register call (your number) or online (your email or web site)

Placing Your Ad in a Community Calendar

Hello, would you please place this advertisement on Community Calendar.  We are starting a non profit Online Weight Loss Club in Manitoba and would appreciate your help to get the word out.  For more information call (Your Name at xxx-xxxx.)  Thank you.

Come and join our ONLINE COMMUNITY WEIGHT LOSS CHALLENGE and NUTRITION CLASSES.  This spring, spring into a new you with a 12 week program that advises proper nutrition and exercise.  Earn dollars for losing pounds and inches.  Bring 2 friends and receive a free gift.  The Weight Loss Club will be meeting online and on the phone in the comfort of your own home Wednesday evenings at starting on (Date & Time). For further information call Your Name at xxx-xxxx or register Online at (Your Email or Website)

Or

Come and join our COMMUNITY WEIGHT LOSS CHALLENGE.  Spring into a new you with a 12 week program that advises proper nutrition and exercise.  Earn dollars for losing pounds and inches.  Bring 2 friends and receive a free gift.  The Weight Loss Club will be meeting Online and on the phone in the comfort of your own home Wednesday evenings at starting on (Day, Time & Date will vary).  For further information call Your Name at xxx-xxxx.

Or

Come and join our COMMUNITY WEIGHT LOSS CHALLENGE.  Your New Year’s Resolution Solution can be achieved with a 12 week program that advises proper nutrition and exercise.  Earn dollars for losing pounds and inches.  Bring 2 friends and receive a free gift.  The Weight Loss Club will be meeting Online and on the phone in the comfort of your own home Wednesday evenings at starting on (Day, Time & Date will vary).  For further information call Your Name at xxx-xxxx.

P8-1) Personal Development Book every month.

“How To Win Friends and Influence People” – Dale Carnegie

“The Richest man in Babylon” – George S. Clason

“Think and Grow rich” – Napoleon Hill

Jim Rohn books.

P8-2) Building Your Network Marketing Business – Jim Rohn  67 Minute CD
The hottest single audio ever created in the Network Marketing Industry! Subjects include:

• Awakening To The Opportunity - Profits Are Better Than Wages - The Magic of Part-Time - The Set of the Sail - The Law of Averages - The Law of Sowing & Reaping - Developing New Skills - Working Together: Let's Go Do It - Communication, Presentation & Testimonials - Deserve vs. Need - Your Skills Determine Your Future - Living A Good Life

I received the new NM cassette by Jim Rohn....it's incredible. Everybody in the industry needs this... WOW! Jim's tape is OnFire, Blazing, and will burn up the industry when people find out about it. Thanks for sharing this piece of Gold with me.  Blessings,
Doug Firebaugh

As many of you know, I love anything by Jim Rohn... And I am writing because I've just finished listening to a new audiotape that Jim Rohn has just released for us!

"Building Your Networking Marketing Business" This is, without a doubt, "The Best of Rohn" on one 67-minute audiotape and quite possibly the best recording Jim's ever made. This masterpiece is loaded with great Network Marketing information--information every distributor needs to hear, over and still over again!

It has been said that the best gift you can give yourself--and everyone on your team--is your own personal development! Personally, I couldn't agree more. All the best, Michael Clouse President Nexera.com

Your new Network Marketing audio tape is the best I have heard in 24 years. It is authentic, very funny, accurate and powerful. Every aspiring and seasoned MLM leader must memorize it. Thank you for your life long comittment to our industry and way of life! RICHARD BLISS BROOKE High Performance People

$5.00 each from us or Order Now, click here=> Jim Rohn Building Your Network Marketing Business

Contact us to bulk purchase.

P8-3) Personal Development using Herbalife Broadcast Network.  In order to watch this program you will need: Windows Media Player 9 and Flash. For all the HBN programs you haven't seen, visit www.MyHerbalife.com.  First, click on the link, then click on The Disclaimer, “I have read and agree,” then sit back and enjoy the program.

These are all Word Documents. Simply print the documents or make a file in “My Documents” on your computer called “Distributor Training” and save all the following with the same name as listed below.  Click on the link, click on "Save", click on the “Distributor Training” folder, click on "Save". Now it's your document in your computer.

You may have to format some documents.  Use 1.5cm margins, Times New Roman Font on most documents. 

Any document you cannot format or have trouble with, let us know and we’ll send you the attachment.

Note: Our scripts can be read or used as an outline to follow. Practice reading out load at least 5 to 10 times before calling anyone so that you are fluent with them.

Any questions, call our office.  These documents are all subject to change.  The dates will change when updated.

1 My Goals Worksheet – 1 page

2 Script Circle Of Influence – 4 pages

3 Script Weight Loss Advertising & Referrals – 2 pages

3 Script Wellness Evaluations with Products – 5 pages

4 Script WFH Leads – 4 pages

4 Script Follow Up After HOM - 1 page

6 Herbalife Product Information – 8 pages - These are printed back to back.  These are the product instructions for all of our customers and distributors.

Our customers also get a copy of 14 Natural Solutions along with a Product Catalog (Stock Number 7909) and Personal Your Program DVD (Stock Number 9378).

Put a copy of 20 Price List For Catalog inside the catalog for a price list. As an option 6 Food Chart is also a great addition to this package.

6 Food Chart – 2 pages - This chart shows Portion Size, the amount of Calories and the amount of Protein.

7 Flyer Lose Weight Now! Mini – 1 page

7 Flyer Lose Weight Now! Pull Tab – 1 page

8 Flyer Work From Home Mini – 1 page

8 Flyer Work From Home Pull Tab  – 1 page

9 Herbalife Testimonies   - 8 pages

10 Herbalife Product Testimonials According To Health Condition - 13 pages

12 Gauges Retail and Recruiting  - 1 page - This allows you to track your daily activity.  A suggestion would be to pick a minimum of 3 activities from the Retail Menu and 3 activates form the Recruiting Menu. 

At the end of the month, package your results:  I talked to a total of _____ People, did _____ Presentations, got _____ New Customers, _____ New Distributors, did ______ Volume and Earned $______ in Profit.  I had a _____% Success Rate.

14 Natural Solutions - 4 pages – Our customers and distributors get a copy of this.

20 Price List For Distributors GST & PST - 2 pages - top & bottom margins – 0, left & right margins 0.2. If your province has different tax rates, contact us and we will show you how to adjust the price list. Any problems, we will email you the attachment.

20 Price List For Catalog - 2 Pages, back to back

Wellness Evaluation Documents – You will need to order the Wellness Booklets from Herbalife, stock number 6510.

23 Achieving Your Wellness Goals Form   Format Document - Landscape, Margins 1.5 cm all around, 2 pages copied back-to-back, fold in half.  Mailed or emailed to the person with the Wellness Booklet or Wellness Booklet Link from Herbalife. – September 2008

To view a copy of Herbalife's Wellness Guide, Click Here=> Wellness Guide

23 Wellness Evaluation Form  2 pages - Print back to back.  This form is for all of our customers and distributors. – September 2008

23 Cover Letter For Wellness Evaluation 2 pages - Print back to back.  This Cover Letter you send with Wellness Booklet and “Achieving Your Wellness Goals” to the people who you did a Wellness Evaluation with. - September 2008

25 Herbalife's Marketing Plan - Where To Start - Decide where to start. 

26 Ninety Day Plan - Design a Plan Of Action and Your Daily Method of Operation (DMO): 

27 Master These Yourself.....Then Teach Them – 1 page

28 Frequently Asked Questions – 3 pages

29 Handling Retail Objections – 1 page

30 DWS International Internet Division – Put Your Computer To Work - 2 pages

34 Welcome To Herbalife Your New Online Wellness Company - 1 page - Welcome letter for New Distributors.

34 Welcome To Herbalife - 1 page - welcome letter for New Customers.

35 Response To Negative Leads - 1 page - Letter to email or mail.

Herbalife of Canada Ltd.                  Herbalife International of America         120 - 4550 - 25th St. SE                            1800 Century                                                       Calgary  Alberta  T2B 3P1                           Park East   Los Angeles,  CA.  90067             Main # 866-622-12222                             Main # 866-866-4744                               Direct: 403-204-7700                               Direct: 310-410-9600                                    Fax  403-204-7705                                   Fax  310-216-7456 

Presented By:  

DWS International

T.E.A.M. Herbalife - Together Everyone Achieves More

Herbalife Independent Distributors – Making the world healthier, one person at a time.