CONGRATULATIONS!

Congratulations on your decision to Work From Home and welcome to HERBALIFE INTERNATIONAL.

  • Please feel free to call your personal success mentor at any time to answer any questions or concerns. 

  • Note: Document Links

    These are all Word and Excel (Spread Sheet) Documents.  (Excel documents are marked SS)  Make a file in “My Documents” on your computer called “Distributor Training” and save all the following with the same name as listed below. (Note: The number saves them in a certain order)  Click on the link and the document will open.  Highlight the document, copy, and paste on your computer. “Save as” the name listed. All document links are located throughout the training and at the end.  You may have to format some documents.  Use 1.5cm margins, Times New Roman Font. If you cannot get the document to format properly, send us an email and we can send you the document as an attachment. 

    If you don't have Microsoft Office you can download a FREE version called OpenOffice.org.  Details in Part 6 Herbalife Tools, P6-15.

    All materials in this outline are subject to change. The dates will change when updated. Any questions, call our office. 

  • This training site was developed by:

    DWS International

    T.E.A.M. Herbalife – Together Everyone Achieves More

  • We have 3 training calls to help start your new business and 2 recordings to help build your business.

                When on the phone you can:

    Rewind 30 seconds by using *1

    Fast Forward 30 Seconds by using *2

    Pause/Resume Playback by using *5

    If you get an invalid access code message or the message won't start, hang up and redial. 

    Any problems, contact your sponsor.

  • 1) The first call goes through this entire training site, how to use it and where to go to find things in your Herbalife Manuals.  Click Here=> Online Presentation Entire Site  March 2010

    Note: There is a bit of a delay at the beginning of the call and is normal.

                You will need your 4 training manuals from your International Business Pack.

                Pen and paper for taking notes.

  • 2) The second call goes through how to conduct a Business Invitation and a Business Presentation and is approximately 40 minutes. Click Here=> Online Presentation Invitations & Presentations March 27/10

    You will need: (Note: Our scripts can be read or used as an outline to follow. Practice reading out load at least 5 to 10 times before calling anyone so that you are fluent with them)

    Circle Of Influence Script - 2 Script Circle Of Influence

    Script – Work From Home Leads - 4 Script WFH Leads

  • 3) The third call goes through how to conduct a Wellness Evaluation and is approximately 55 minutes. Click Here=> Online Presentation April 24/10

    You will need:

    Circle Of Influence Script - 2 Script Circle Of Influence

    Weight Loss Script For Advertizing & Referrals - 3 Script Weight Loss Advertising & Referrals

    Weight Loss Script With Wellness Evaluation – 3 Script Wellness Evaluations with Products

    Wellness Evaluation Form - 23 Wellness Evaluation Form

    Achieving Your Wellness Goals Form - 23 Achieving Your Wellness Goals Form  Goes in the back of the Wellness Booklet from Herbalife for your customer.

  • 4) This is the replay number for a live Online Teleconference Business Briefing - HOM, approximately 30 minutes.

                The dial in number is (641) 715-3412 and the pass code is 1003267#.

  • 5) This are the replay numbers for some of our live Online Success Training Seminars STS, approximately 3 Hours with two 10 minute breaks.

    1) May 10/08 with Chief Executive International President’s Team Member Jim Tartol - The dial in number is (641) 715-3429 and the pass code is 660782#.

    2) June 14/08 Founders Circle Team Member Geri Cvitanovich - The dial in number is (712) 432-0179 and the pass code is 953000#.

    3) September 13/08 Senior Executive President's Team Member Michael Katz! - The dial in number is (712) 432-0189 and the pass code is 449455#.

    4) December 12/09 Chief Executive International President’s Team Member Nancy Tartol! - Product Training - The dial in number is (712) 432-0211 and the pass code is 256352#.

  • Here’s the information for the Online Teleconference Business Briefings (HOMs) and Basic Distributor Trainings (BDTs) - 36 Online-Teleconference HOMs and BDTs

  • BELIEF

    Belief is an act of mind.  It generates new possibilities and fuels your attitude and all your accomplishments.  Belief goes beyond interest, want or hope to embrace faith.

    Belief is expectation – the source of self-motivated.   It validates and therefore makes confident.  Belief establishes what’s true for you.  To have belief in your products, your company, your industry and your people is required for success.

    But most of all, it is your belief in yourself that makes all the difference.

    You will achieve only what you believe – no less, no more.  And your people will do the same.

  • ATTITUDE By Charles Swindoll

    “The longer I live, the more I realize the impact of attitude on life.  Attitudes, to me, is more important than facts, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. 

    It is more important than appearance giftedness or skill.  It will make or break a company... a church… a home.  The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. 

    We cannot change our past… We cannot change the fact that people will act in a certain way.  We cannot change the inevitable.  The only thing we can do is play on the one string we have, and that is our attitude…  I am convinced that life is 10% what happens to me and 90% how I react to it. 

    And so it is with you… we are in charge of our Attitudes.”

PART 1 GETTING STARTED!

  • P1-1) Application For International Distributorship.  Fill out name, address, and phone number.  Sponsor's information, Supervisor's information, date & sign the bottom.  Keep back copy and mail the rest back to us.

  • P1-2) My Goals Worksheet (page 5 book 1).  Click Here to download a copy=> 1 My Goals Worksheet  Fill this out and mail or fax this back as soon as you can.  This is very important to help us out so that we can help you get your business off to a fast start. Tell us what you want.  How much income you need to pay the bills, how many hours a week can you work, what days you can work, so we can work with you and help you achieve your goals and dreams.

  • P1-3) Product Results.  Results are everything.  Start using your products immediately following these instructions.  Click here to download a copy of our instructions=> 6 Herbalife Product Information.  These instructions go out with all the orders.  Become familiar with all the products reviewing the Herbalife Product Catalog and Book 2.  Read and understand this section, especially the products you have ordered.  Record your results take your weight and measurements along with a good picture of yourself, front & side (Book 1 pages 8-9).  Also take a picture of anything unusual such as any scares, marks, cellulite, etc.  Everyone will notice improvements.

    If you want to jumpstart your weight loss program or break that weight loss plateau, then click here=> Jump Start with LA Bomba the Plateau Breaker. 

    Our customers also get a copy of 14 Natural Solutions along with a Product Catalog (Stock Number 7909) and Personal Your Program DVD (Stock Number 9378).

    Put a copy of 20 Price List For Catalog inside the catalog for a price list. As an option 6 Food Chart is also a great addition to this package.

    There are lots of different shake recipes available for our customers. In the 6 Herbalife Product Information there are 18 to help them get started.

    In this sections, 6 Herbalife Shake Recipes With Pies and Jell-O Snack there are many more along with Pies, Jell-O Snacks, Chex Mix, Party Punch, Pancakes just to name a few. You can chose to email your customers a few at a time or the entire document. 

  • P1-4) Herbalife Manuals.  Books 1, 2, 3 & 4.  We will focus on the first 3 Books at this time. Read them over a few times.  THIS IS VERY IMPORTANT TO READ, UNDERSTAND AND DO THE ASSIGNMENTS. The “Live The Good Life Herbalife” book is your presentation book.  Over the next few days we will help you set up your DMO (Daily Method of Operation) and help you get into action.  We will help you set up a 90 day Plan.

  • P1-5) DVD’s & CD ROMs'.  These are all designed to help build your business.  Go through the 1st section of the Marketing Plan Training DVD.  Write down your questions and we will help you have a clear understanding of how everything works.  The “Earn What Your Worth” DVD is a tool we use to build our businesses.

  • P1-6) Decide where to start.  25 Herbalife's Marketing Plan - Where To Start

  • P1-7) Design a Plan Of Action and Your Daily Method of Operation (DMO):  26 Ninety Day Plan

  • P1-8) DWS International Internet Division –  30 Put Your Computer To Work

    The following web sites we use to build our business and the first 5 sites are FREE to use. Click the link above for all the details.

    www.myherbalife.com - Herbalife's Site - Free to use.

    www.herbalife.com – Herbalife’s site – Product Information - Free to use.                           www.DWStraining.info  For training - Free to use.

    www.TeamDWS.info   recruiting presentation with you and your prospect together on the phone and online. – Free to use.

    www.FeelGreatToday.net  retailing presentation with you and your prospect together on the phone and online. Plus now allows your leads, your customers and your distributors to Order Online – Free to use.

     

    The following websites are examples of your own retailing and recruiting sites starting from approximately $15.00 a month to host both sites. 

    www.needachance.com   An example of your own recruiting site.

    www.lose25lbsnow.com   An example of your own retailing site.

  • P1-9) DWS Fast Track Team Building – Fast Track - Team Building - Goal is to earn up to $2,290.00 in your first 30 to 45 days Success Building Orders!                                                                                                     20 Gauges Retail / Recruiting Auto    Fast Track Team Building Gauges

  • P1-10) New Distributor Mentoring Checklist - 16 New Distributor Mentoring Checklist  You will go through this checklist with your sponsor over the next few weeks to few months. Remember, you set your own pace. At the same time, the faster you learn and grow, the faster your income will grow.

PART 2 THE BASICS RETAILING & RECRUITING

  • P2-A) KEEP IT SIMPLE:

    We only do 3 things in this business:

    1) We teach you about the products.

    2) We teach you how to retail the products - RETAILING

    3) We teach you how to teach people about the products and how to retail the products – RECRUITING

  • Retailing is the foundation of your Herbalife business.  When you share this opportunity and your results with others, some will become your customers.  They will want what you have.   “Retailing” means you are selling the products directly to the consumer.  This produces daily cash flow and a solid base to recruit new distributors from.  It also helps you have a positive attitude from helping other people look good and feel good, while earning a great income for yourself.

  • Recruiting allows you to duplicate yourself.  How would you like to have another person just like you developing a thriving Herbalife business?  With recruiting you can duplicate yourself over and over again, as many times as you like.    By getting people in your business it allows you to build and expand.  It’s the only way to grow rapidly!  Recruiting is a great way to generate daily cash flow and earn wholesale profits and ultimately residual income.  We will help you develop you recruiting plan of action.

  • P2-B) THREE KEYS TO SUCCESS

    P2-B-1) USE THE PRODUCTS:

    Proper use of the products every day is very important. (Our Product Instructions, Herbalife Product Catalog and Book 2)  Using the products develops your own testimony (Book 1 pages 10 & 11) which you use all the time in this business. No one can argue on how you feel or how much weight you have lost or gained.  The more products you use, the more you can promote.  The nutritional and personal care industries are the fastest growing industries in the world.

    For more Herbalife Testimonies, click here=> 9 Herbalife Testimonies and 10 Herbalife Product Testimonials According To Health Condition

  • P2-B-2) WEAR THE BUTTON:

    This gets people asking you questions. People you know and people you don't know. It's free business. Know the button response to the different buttons, (Book 1 pages 12 to 14)

    (option)  5)  What is the main reason you want to lose that ____ lbs. right now?

    (option)  6)  How would it make you feel to lose ____lbs. by _____?

    End with  "Let’s exchange phone numbers and I will call you when I get back to the office.  I think you’re going to enjoy this."

  • P2-B-3) TALK TO PEOPLE:

    Share these products and opportunity with every one. Talk to some people and make some money. Talk to lots of people and make lots of money.  There are 2 groups of people in our lives, people we know and people we don’t know.  We will start with people we know.  (Book 1 pages 15 to 19)

  • The fastest way to start this business is to share the products and opportunity with people that you know.  Give your friends and family a chance to take a look.  Don't be afraid of what they might say, show what you are doing along with the facts and let them decide.  Never make decisions for anyone.  If they are not interested, that's fine.  Now they know what you are doing and may be interested at a later date.  In most cases, no has a temporary meaning.  Keep in touch with your contacts from time to time by letting them know how you are doing.  Some of them will try the products or join Herbalife when they see you becoming successful. 

  • The whole idea is to show people what you have and that's it.  They don't have to buy or join, all you want them to do is to take a look.  Here is an opportunity for them to start a business or feel the way you do.  Don't think of it as trying to sell them something.  Give them a chance to change their life as well.

  • Have a Grand Opening! Every business that starts has a Grand Opening. You've seen car dealerships, restaurants, corner stores, they all have a Grand Opening. They let everyone they know and everyone in their area about their new business. It doesn't mater if they buy anything or join, just as long as they know. For tips on a Grand Opening Click here=> Grand Opening Tips

  • Launching a New Division! Every once in a while businesses will launch or start something new and they will have another Grand Opening. Those of us who been involved for a while can follow this well proven business idea. It can be anything new to have another Grand Opening. Follow the  Circle Of Influence Script, click here=>  2 Script Circle Of Influence        

  • Make a list of people that you know.  (Book 1 Pages 18-19.)  Canadian statistics say that the average person knows between  200-300 people.  Make a wedding list.  If you were to get married and didn’t have to pay for the wedding, whom would you invite?  Who is in your current address book, your cell phone, etc.

  • P2-C)  WHAT TO SAY:

    P2-C-1 To People That You Know:  We have included our Circle Of Influence Script.  It is important to get started fast.  We use 3-way calling to help with your success.  We will tell you and then show you, step by step how we do everything.  Then we will let you try it and then you will able do it on your own.  Then we will teach you how to teach this system. (Note: Our scripts can be read or used as an outline to follow. Practice reading out load at least 5 to 10 times before calling anyone so that you are fluent with them)

    Circle Of Influence Script, click here=>  2 Script Circle Of Influence               

  • P2-C-2 Direct Approach for people you don’t know:  This can be the gas attendant, the lady behind the counter, just about anybody.

    “Maybe you could help me out.  I run a business from our home and we are expanding here in (where ever you are) area and we are looking for people who would like to earn an extra $500 a month part time around their job and their family.  Would that interest you?”

    Option 1 Great.  Let’s exchange numbers and I will call you when I get back to my office. 

    Option 2 Great.  Do you have e-mail?  I will e-mail you some information.  My name is ____ and yours is ____.  Let’s exchange numbers and I will call you when I get back to my office.

  • P2-C-3 Home Parties:  The invitation is very important.  Do not say too much because every one will want to think about it and your success rate will decline.  Follow these two suggestions word for word.

  • Products:  Hi ________, this is ________.  Do have plans for __________?  I'm having a health party.  There will be health tips and easy healthy recipes.  There will also be health products available, everything from weight loss to weight gain, from headache to PMS. relief.  You may get a free facial.  If you are interested, there will be discounts for those who come.  Bring some friends, it will be lots of fun.  Can you come?

    If yes, time and location.  Do not get dragged into a question and answer period.

    If no, set up a time and location for an individual appointment.  "Can you help me out?  I have to get some practice before the party.  Can I come over and practice on you.

  • Business:  Hi _______, this is _______.  Do you have plans for ______?  I just started a new business that I can do from home and I'm really excited.  (Tell personal results.)  It's part of my training to get some people together in my home.  My supervisor will present the company and the products.  All you have to do is come and listen and ask lost of questions.  That is how I learn, can you make it?

  • Follow-up:  A day before or that morning call them back.  “Am I ever glad you are coming.   Looking forward to seeing you tonight at _____.    This is going to be a lot of fun and you are going to be so impressed. (Follow this, you will be guaranteed success.)

  • P2-C-4 Business Script: This is what we use when we do cold calls to businesses to set up appointments.  Have some fun with this.

    My name is ___ and I'm with ____.  Over the next few weeks we are showing different businesses and individuals how to effectively increase their income.  If I can show you a way to make $500 to $2000 a month over & above your present income without disturbing your occupation at all, how would you take a look?"   I am requesting the courtesy of about 30 minutes of your time.  I have an opening at ____ today or at ___ tomorrow.  Which time better suits your schedule?         
PART 3 ADVERTISING!

  • ADVERTISING:  This allows us to talk to people we don’t know.  There are many forms and ways of advertising.  Flyers, Pull-Tabs, Hot Pockets, Draw Boxes, News Paper Ads, Web Sites, you can purchase leads are just a few.  The scripts are below.

    Flyers and or Pull-Tabs are an effective way to advertize that's very inexpensive, it just takes the time to put them out. A few examples are below.

    Retail Flyers Click Here=> 7 Flyer Lose Weight Now! Mini

    Retail Pull Tabs Click Here=> 7 Flyer Lose Weight Now! Pull Tab

    Recruiting Flyers Click Here=> 8 Flyer Work From Home Mini

    Recruiting Pull Tabs Click Here=> 8 Flyer Work From Home Pull Tab 

  • Hot Pockets is a piece of paper folded and stapled or taped to form a pocket big enough to hold the retail or recruiting flyers making sure the top of the flyer can be seen, Lose Weight Now! or Work From Home!  Double sided tape can be placed on the back so that they can be placed anywhere, such as Bulletin Boards, any kind of pole near people such as side walks, just above the button you push to cross the street, on the back of the paper roll in bathrooms, everywhere and anywhere.  Use your imagination to put up all of these.

  • DRAW BOXES/CANS - FREE Advertising

    This is a great way to get your name out there and it's basically FREE. The concept is you put these containers around your area in different businesses. You can offer the business 5% to 10% of any sales you get from the boxes. Of coarse you need to tell the business owner why you want to put the box out and ask them if they would like to take a look.

    We use the empty shake cans as the Draw Cans. Use them upside down, the bottom is softer to cut a slot for the draw cards.

    You can promote or advertize anything you can think of, FREE Facials, FREE Samples, just about anything. We have included a few example below to help get you started.

    Cover for Box or Can Click Here=>FREE Wellness Evaluations Cover, Click Here=>LiftOff Cover, Click Here=> Taste The Freedom Cover

    Draw Cards FREE Wellness Evaluations Click Here=> Front of Draw Cards and Back of Draw Cards

    Draw Cards For LiftOff Click Here=> LiftOff Forms

    Draw Cards Taste The Freedom Click Here=> Front of Draw Cards and Back of Draw Cards

    When you call them, use the scripts, below.

  • News Paper Ads.

    Retail Ads: Keep your ads to 3 lines.                                                                              

    *Lose weight now!  I lost 45 lbs & 7 dress sizes.  FREE SAMPLES  Call:____  www.___

    *Lose Weight Naturally! Helps with hunger, cravings & energy! 1-800- www.

    A PERFECT MATCH!  If you have 10-75 pounds to lose, We Pay You $$$.  1-800-___  www.___

    *Attention:  29 people to get paid $$$’s to lose weight. All Natural.  Call: ___  www.___

  • Recruiting Ads:

    *Work From Home.  Earn $500 to $5000 PT/FT  Call: ____  www.____

    *Earn Extra Income From Home! PT/FT $500 - $5,000 (204)   www.

    *Put your computer to work.  Earn up to $25 to $75 per hour to start.  Call: ____  www.____

    *Anyone can do this.  I’m a work from home Mom earning $1500 a month part time.  Why not you?  Call:_  www.

  • Placing newspaper ads.

    Place ads in small papers, weekly, monthly or daily.

    Inexpensive ads $5.00 to $15.00 per week.  (Generally longer placement = lower costs)

    Advertise weekly in 3-10 papers.  Retail works best in Weight Loss Section or Personal Column.  Recruiting works best in Help Wanted.

  • Questions to ask when you are calling around.

    “I’m interested in placing a classified ad in your news paper.  Could you answer some questions for me please?

           1) Do you accept credit cards?  Which ones?

           2) How many papers do you publish?  Is there a special rate to run in all or a combination of papers?

           3)  What days of the week do you publish?

           4) What is your most popular day?

           5) What is the paid circulation of your papers?

           6) What is the best bargain for your classified ad?

           7) What is the deadline for publication in the next issue?

          8) Will you please end me the tear sheet?

  • Purchasing Leads - Here are a few places to purchase leads.           

    www.SuccessLeadsOnline.com   

    SuccessLeadsOnline.com provides some of the freshest and most responsive leads in the industry. Whether you desire the freshest, highest quality surveyed leads or simply lower cost, gently aged leads, you can find it at SuccessLeadsOnline.com! Here are a few of the lead types you'll find:

    Real Time Leads, local or national - Real Time Re-direct Leads, perfect to redirect to your Sizzle Line(r) sites - 8 Day Old Full Survey Leads (as low as $0.69 each!) - 31 Day Old Leads, great for practice calls and email auto responders (as low as $0.24 each!) - Christian Leads - High Investor Leads, people who can invest $1,000 or more in a business

  • www.FastSuccessLeads.com 

    Experts agree that what separates the winners from the losers is their ability to find high quality leads. The best marketing executives know they cannot afford to waste their time on poor prospects. Fast Success Leads excels in providing excellent sales prospects. Our leads are fresh, responsive & genuinely interested in pursuing a home-based business...by far the hottest leads available anywhere.

    Real Time Interviewed Leads - Short Form Real Time Leads (Excellent Value) - 8 Day Old Full Survey Leads (as low as $0.69 each!) - Real Time Local Leads - Real Time Nationwide Leads - Real Time Redirects - Customers land on your marketing site after hitting submit button on lead capture page. - Fresh 7-30 Day Old Long Form Surveyed Leads (Excellent Value) - Success Pack - Super value perfect for SuccessBurner

  • www.InternetPowerTeam.com

    Internet Power Team is known for high quality affordable leads. Learn how to make extra money - from home. We generate all of our own leads. You will find several types of leads to choose from. Opt in (they asked for info) and survey leads with 3 extra questions, We also offer these leads in real time and phone verified by our telemarketers. You can order our leads to come everyday or weekly.

    When shopping for leads, it's critical to know how many times a lead is sold. Ours are sold 2x and never to the same company. We offer assistance in calling leads purchased from us.

  • Talking to the people who respond.

    Answering calls live will get you a higher % of sales.  Use scripts.

    Answering machines or voice mail is essential.

    To get a voice mail system go to: www.voicemailsolution.com  $1.95 per month and 10 Cents per call. This is great for advertizing. You can get one for recruiting and one for retailing. They will upload our message to your voice system if you like.

    Check out our messages:     Recruiting 1-800-455-9496    Retailing 1-866-706-3166       Please leave me a message so that I won't contact you and let us know what you think.

  • Go through the Scripts.

    Stay focused, yet excited for them.  Put yourself in the frame of mind of a person wanting to lose weight or work from home. Don’t pause as if waiting for a question, keep control of the conversation. Be direct and confident in telling them what they need.                            

    Share your testimonial and other people’s testimonials that the person can relate to for the weight they want to lose or the business they want to start..

    Follow the scripts below, all the way through the close.  You want a “yes, I’m interested” or “no, I’m not interested” now! (Note: Our scripts can be read or used as an outline to follow. Practice reading out load at least 5 to 10 times before calling anyone so that you are fluent with them)

  • 3 Script Weight Loss Advertising & Referrals                                                              3 Script Wellness Evaluations with Products

  • 4 Script WFH Leads

  • Ship or deliver the retail sale or IBP.

Part 4 REFERENCE POINTS!

  • To Print document click here=> Reference Points

  • P4-A) 90% OPINION, 10% FACT: This is the case with most things you hear about nutrition today. You can expect to get differing opinions from everyone you talk to. This includes Doctors and other professionals.  Know the facts.

  • P4-B) THE FACTS:

    * The Herbalife Story with other testimonies.

    * The most important is your own testimony:

    Have a 1, 3 and 5-minute version of your story.  (Book 1 pages 10-11 or click here=> Packaging your Story)  Your sponsor can help you package your story.  Have a good before picture  with all your measurements and original weight.  Use someone else if you don't have  a story.  Start off with how you were before Herbalife.  Your health, weight, how you felt, your finances, etc.  Then how you are doing now.  Health benefits first and weight last.  Then finances.  "Because of my results on the products, I started doing this business...."

    * Health and Nutrition – THE WELLNESS INDUSTRY - is the fastest growing industry in the world.

    * Herbalife International is the fastest growing company in that industry.

    * Herbalife is 29 years old and we are registered in 72 countries.

    * Over 40 million people have successfully used our products.

    * Our sales have grown from $2 million in our first year (1980) to $134 million in 10 years to over $3 billion last year.

    * Our goal is $5 Billion over the next few years.

    * Main reasons for Herbalife's success:                       

  • PRODUCTS: The results people get on the products is what makes this such an incredible opportunity.  People want them, people need them, and the products do a lot more then we say they do.

  • MARKETING  PLAN:  Infinite level pay out.  Earn extra money with no investment, or earn up to a 72% return on your investment immediately.

  • INTERNATIONAL SUCCESS TRAINING SYSTEM: Step by step in home training on everything you need to know about our business, taught by the top millionaires in the company.

  • P4-C) LAWS designed to protect the consumer.  This gives you full confidence that anyone can use our products safely.

    P4-C-1)  MEGA-DOSAGE LAW: States that if there were too much of any single, or combination of ingredients in the product, then we would not be allowed to sell it.

  • P4-C-2)  LABELING LAWS: If there were any condition what so ever, where a person should not use these products, it would have to be listed as a WARNING on the label.  We have no warning on our labels, except for the iron warning on Formula # 2 for children, which is a standard warning for all vitamins containing iron.  This means everyone with any medical condition, using any medications and any age can safely use our products.  We have a few Notices and Cautions.  A Notice or Caution means that the product is safe to use but it is not recommended under certain situations in different countries.   Every country has different Notices or Cautions on our products and is mainly for insurance purposes.  It has little to do with the actual product.

  • P4-D) WHAT THE BODY NEEDS EVERY DAY–Found in the following Herbalife Products

          Protein                                                       Formula #1 Meal Replacement & #3 PPP

          Carbohydrates                                             Formula #1Meal Replacement

          Vitamins and Minerals                                   Formula #2

          Fats and Oils                                                Canola Oil, Tri Shield and Herbalifeline

          Herbs                                                          Formula # 2 (and throughout the product line)

          Fiber                                                            Florafibre

    To be healthy you need to nourish your body at the cellular level.  We call this Cellular Nutrition, the scientific foundation for every Herbalife program.  Through Cellular Nutrition, our products are scientifically balanced to nourish cells for proper metabolism, growth, repair and reproduction.

    * 70% of Doctor Visits in North America are diet related.

    * 70% of people die from cancer, heart disease or stroke.

    * 50% of those were nutritionally triggered problems.

    All of these are considered essential and necessary for daily nutrition. Herbalife programs are specifically formulated for optimum nutrition, effective absorption, and assimilation on the cellular level. EVERYONE, no matter what their opinion is, needs these products.

    How to use the products     Lose weight         Gain weight             Maintain weight

    Tablets                                      3 x day                       3 x day                            3 x day

    Shakes                                     2-3 x day                     3 x day                           1-2 x day

    Meals                                       1 x day                        3 x day                            1-2 x day

    Two reasons why the products won’t work:

    *Not using them properly.

    *Cheating! Too much!

    Children’s dosages:

    0 - 4 years old - Meal Replacement, Herbal Aloe Juice          8 - 12 years old - 2/3 adult dosage

    4 - 8 years old - 1/3 adult dosage                                       12 and older - adult dosages

    Meal Replacement: 1 tablespoon per 80 lbs. of body weight

  • P4-E) DIETARY BODY CHANGES: ***Do not increase your milk intake..use soymilk*** Headaches, nausea, bloating, constipation, diarrhea. The most common underlining cause of these symptoms is increased milk consumption or dehydration.  Make sure they are drinking enough water and or mix shake with water or juice.  Starting people with Herbal Aloe helps to eliminate 90% of these symptoms.  Some people in the beginning may need something small to eat with the shake. This helps the body adjust to the dietary change.

PART 5 CUSTOMER CARE & FOLLOW UP!

  • CUSTOMER CARE (Book 3 pages 4-9) Very Important.  The main purpose of Customer Care:

    1) Shows that you care about their results and can make a difference in how quickly they start feeling and seeing results.

    2) Shows them how to use the products.

    3) Personalize the program to suit them.   If you don't know it's broke, you can't fix it. 

    4) Upgrade to more products.  Through follow up, customers upgrade to more products.  Use the tools available, Product Catalogs and Journals.  The more products you use yourself, the easier it is to upgrade your customers.

    5) Happy customers will become long-term product users.

    6) Happy customers freely give referrals.  (Next section)

    7) Happy customers often become your best distributors.

    FOLLOW-UP: (Book 3 page 6) Click Here=> ShapeWorks Customer Follow-Up Scripts (Note: Our scripts can be read or used as an outline to follow. Practice reading out load at least 5 to 10 times before calling anyone so that you are fluent with them)

    1) Try not to ask yes and no questions.  E.g.) Did you take your shake?  Ask this instead: What did you mix with your shake?

    2) Tell them when and how to use the products.

    3) Have them weigh and measure on a regular bases.  Follow the chart.

    4) You may call your customers or they may call you.

    5) Listen and take good notes.  Always make them feel good about themselves, Herbalife and you.

    6) Ask for referrals. (Book 3 page 9)

    KEY POINTS TO REMEMBER:

    1) You have to believe that your customer will get results more than they believe it themselves.

    2) You have to be the cheering squad for your customers.

    3) It’s not really what you say about the products, it's how you feel about what you say.

    4) Your customers will be your best distributors.  Show them the discounts they would receive.  Show them how they could get products for free.  Show they how to build a business.

    5) Mark Hughes:  “Care more about your customer’s success than the money you make from them and you will be successful!”

    6) It’s your customer’s responsibility to get results, you are there to support them, not do it for them.

  • TROUBLE SHOOTING:

    There are only 2 reasons why the program does not work for our customers.

    1) They are not using the products correctly.   Simple, 3-2-1.  3 sets of tablets, 2 shakes, 1 meal every day and it will work the same for you as it did for 45 million other people.

    2) They are cheating way, way, way, too much.

    3) Be aware that ½ the population cannot handle an increase in dairy milk.  Instead use Soya milk, can mix ½ & ½. Or mix shake in different types of juices.  

    4) If a person is hungry, make sure they are using the products properly.  Make sure they are eating a well balanced meal once a day.  Can increase products to help with appetite.  An extra shake or an extra scoop of shake or add in more protein, F#3.

    5) Nausea – can be a sign of dehydration, increase your water.  Can also be a sign of detoxification, add in the Herbal Aloe and that will help with the cleansing and settling of the stomach.  Herbal Aloe is our problem solver.

    6) Headaches – can arise from dehydration, low blood sugars and or detoxification.  Drink lots of water, make sure you are eating regularly and increase your Herbal Aloe.

  • REFERRALS:

    (Book 3 page 9)  Always ask for referrals, Who do you know? Your satisfied customers are usually more then happy to give referrals. I always ask, Maybe you can help me out?  When people start noticing your results or if you think of other people you know that would like to have your results, would you mind referring them to me?   (if they say they want to lose weight before giving any referrals, ask them how much they would need to lose to feel comfortable with giving you referrals).  Some pay for referrals.  e.g.)  10% off their next order per referral, 5 referrals, a free program.  Or pay $5.00 - $10.00 per referral.  Drop the seed of the opportunity to your customers.

PART 6 HERBALIFE TOOLS!

  • P6-1)  International Business Pack:  Includes the basics to do this business or to join the wholesale buying club.  Includes your yearly accounting fee and gives you the right to sell Herbalife products and also sponsor other people around the world in over 60 counties or to buy wholesale for yourself.  Herbalife looks after some of your wholesale business (HAP Program) and all of your Royalties, Production Bonus and Vacation Packages.  No other company offers this.   Also it includes most of the business material needed to get you started along with a 25% discount on products for sale or for your own use. Your renewal fee every year as a Supervisor is $76.00, as a distributor is $12.00 a year and as a HAP member is free.

  • P6-2)  Herbalife Today Magazine:   Is an important tool for anyone who is serious about building a successful business.  It’s packed full of business building tips, new product announcements, nutritional news and so much more.  This magazine is free with each order.

  •  P6-3)  Training Calls:  The top people in the company will teach you about our products and this business, how to talk to people, how to retail, how to recruit, how to promote, etc.  Updated December 2008. If you are having any difficulty with dialing in, please let us know.

    Product Hot Line 1-801-526-8461 To download form Click here=> Product Hotline Menu     

    Call # 1 Herbalife Opportunity Call  1-800-355-5853 - This call you can use as a tool for leads.  

    Call # 2 Marketing Plan Call  1-801-325-4740    

    Call # 3 Recruiting Call  1-801-325-4710

    Call # 4 90-Day Plan Call  1-801-325-4344       

    Call # 5 Testimonies Call 1-801-325-4364  

  • P6-4)  DVD, CD ROM, Video Tape and Cassette Tape Training.  They are very informative and defiantly can keep you on track and motivated.  Can be ordered through the sales department.

  • P6-5)  Internet Training–HBN–Herbalife Broadcast Network – www.myherbalife.com:  Absolutely incredible.  Live questions and answers with the top people in the company.  The stories, the pictures, the results, the information will make you a fortune.  You will need a pin code number from Herbalife Home Office at 1-866-622-1222 CND or 1-866-866-4744 US.

  • P6-6)  Extravaganzas,  Leadership Development Weekends,  2 Day Success Trainings, STS – Success Training Seminars,  Supervisor Workshops are all training’s put on by Herbalife around the country and around the world.  Incredible hands on training from the best of the best. 

  • P6-7)  Merchant Sales and Services: (Book 3 page 21) Visa, Master Card and American Express Merchant Accounts are available through Herbalife.  All the information is in your IBP.  ProPay is an easy and affordable for small business to accept credit cards. Increase your sales the smart and easy way--use the power of the Internet (or any touch-tone phone!) to make your customers' payments fast, easy and convenient. Thanks to Herbalife's partnership with ProPay, accepting credit cards can now be an affordable, profitable part of your business.        For all the details for ProPay Canada copy and paste this link https://www.propaycanada.ca/?refid=CNDAHERB and ProPay America copy and paste this link https://epay.propay.com/herbalife/index2.html.

  • P6-8)  Supplies For Your Business From Herbalife:  Your sponsor will help you with this.  These are a few suggestions. Products - Retail Order Forms - Mini Journals - Product Catalogs – ShapeWorks Material - International Business Packs

  • P6-9) Office Supplies:  Daily Planner or Appointment Book, Labels to print your business name, phone #, address 1 ¾ X ½ - 80 to a page and 1 X 4 – 20 to a page.  Business Cards, Pens, pencils, paper, paper clips, stapler, high lighters, glue stick, sticky notes, photo copies, etc.

  • P6-10) Supplies From Canadian Post Office:  If you need to ship your own packages, you can set up an account with the Canadian Post Office to get great shipping rates and pre-printed shipping labels.  Call 1-800-260-7678.  We can use Herbalife’s Agreement number 40013184. I believe you can do the same in the United States. contact your local post office.

  • P6-11) Setting Up Your Phone System:

    P6-11-A) An Answering System of some type is essential, either an answering machine or voice mail through your local telephone company so you don’t miss business. 

    To get an online voice mail system go to: www.voicemailsolution.com   $1.95 per month and 10 Cents per call. This is great for advertizing. You can get one for recruiting and one for retailing. They will upload our message to your voice system if you like.

    Check out our messages:     Recruiting 1-800-455-9496    Retailing 1-866-706-3166      Please leave me a message so that I won't contact you and let us know what you think.

               Email Internet prospects information and call as quickly as possible.

  • The message you leave on your home system, your friends will hear and they will probably wonder “what’s up.”  So be prepared, this message will be an easy way to introduce friends and family, or anyone who may call your number, without even trying.  There are many different types of messages.  The following is what we use.

    “Hello.  You have reached the home office of ____________.  Due to the overwhelming response to our advertisement, we are tied up with other callers right now.  But please leave your name, telephone number with area code, how you heard about us and the best time to reach you.  We look forward to talking to you.  Thank you for calling.”

  • P6-11-B) Three Way Calling is a must.  This allows you to conference 2 different calls together so you are able to talk to both at the same time.  You will use this to sell product, do follow up with your customers and distributors, expand your organization and much, much more.

  • P6-11-C) Call Waiting allows you to take an incoming call while you are on the line with another person.

  • P6-11-D) Long Distance Savings Plan and Toll Free Numbers.  Through DSA (Direct Sellers Association), Herbalife Distributors can sign up for a long distance saving plan, 24 hours a day, 7 days a week flat rate for only 4.9 cents per minute for calls with in Canada and also to the United States and also includes Toll Free numbers.  This is billed at one second increments after the 1st 30 seconds.  Call Toll Free 1-877-437-2627 for further information or click here=> www.dsamart.com/herbalife 

  • P6-12) E-Mail – Register your email address with Herbalife.  This allows you to receive timely information directly from Herbalife.

  • P6-12-A) If you have a dial up modem, you can download this free program which enables you to detect incoming calls while you are online.  Click here=> Phone Tray Dialup

  • P6-13) Faxes - FaxDigits – is a free program, which enables you to receive faxes as emails.  Go to www.faxdigits.com.

  • P6-14) Accounting – We use a program called Home Business Manager.  To check it out click here=> Home Business Manager

    Jerry, who is the creator, is a Herbalife distributor who understands the needs and goals we all share.  It's definitely worth taking a look at if you've been looking for the same organization and automation in your business that I was when I started using it.

    Home Business Manager helps you organize and automate your Herbalife business because it is written BY Herbalife Distributors FOR Herbalife Distributors.  Distributors get free upgrades and free tech support for life from Herbalife Distributors who know the program as well as who know the business.  There are no monthly fees!

  • Referral Program - They have a great referral program too!  Every time you refer 5 people to the program (doesn't have to be at one time as your credit remains indefinitely) you get a free copy of the program.  The 5+1 deal is simply that if you refer 5 people, then you receive a free copy of the software to use at your discretion.  They have a "referred by" field on their website where people can put your name.  It is a rolling credit too, so unlike frequent flier miles, this will not expire. 

  • Once you get your free one you can use it as a promotion in your group (e.g. for highest volume or for a new Supervisor) OR you can resell it for our asking price.  The person who gets it receives the same free tech support and upgrades for life as a paid user.  Others have used the offer to split the cost of 5 systems across 6 people since buying 5 in one shot also gets you a free one.

    Any questions on Home Business Manager contact Jerry at JLSyst@aol.com or direct at (913) 814-7532

  • P6-15)  www.OpenOffice.org - OpenOffice.org is a complete Microsoft Office compatible office suite for word processing, spreadsheets, presentations, graphics, databases and more. 

    OpenOffice.org is full-featured, available in many languages and works on all major operating systems. OpenOffice.org can:  read, edit and save to Microsoft Office file formats, store all of your data in the non-proprietary Open Document Format, export documents to Acrobat PDF and to Flash and new add-ons offer blogging, faxing, report builder, smaller file sizes. The familiar user interface is easy to learn and use, especially for Microsoft Office users. Try it today!
    > Download OpenOffice.org for Free
  • P6-16) For International Business you can go to www.xe.com/ucc for currency conversion rates and www.timeanddate.com for correct local times.

  • P6-17)  Auto-Responder - Response Mailer Auto-Responder (Standard)  Click Here=> Response Mailer Auto-Responder

    This is an automated system that instantly emails information to your customers and prospects. It can automatically follow-up with them over the coming days, weeks, and months. You can send one or more messages at preset time intervals. For instance you can create 10 messages and release them to prospects on the schedule you specify.  This is a great way to keep in touch with Recruiting Leads, Retail Leads and also your customers. Anybody you want. The entire system can be customized to suit your individual needs
PART 7 WEIGHT LOSS CHALLENGE & NUTRITION CLASSES!

  • P7) ONLINE WEIGHT LOSS CHALLENGE and NUTRITION CLASSES - Updated April 1/09

     

  • This is a great way to expose more people to Herbalife and it ties in well with our Online System and the Wellness Evaluations. There's a lot to the Challenge and it will take a little time to get comfortable with it. This is not for everyone and you may want to contact your sponsor before you venture too far into this section.
  • These are very flexible and you can customize your Class around your business. You can offer them for FREE; you can charge; you can have them only for your customers or open to everyone; you can use our group calls or you can have your own calls. You decide. Most importantly, have some fun with this and let's all help more people improve their lives. And for this service, our goals and dreams will come true.
  • To get all the details, go to www.MyHerbalife.com then to Retail and Recruiting then to Daily Methods or Operation then to Weight Loss Challenge.
  • Your customers go to www.HerbalifeWLC.com for all the class information.

  • Emails or Handouts:

    To Copy: Click on the Link, Highlight entire document, Copy, Paste into WLC Folder in My Documents on your computer, Save As - Name of File)

    Email for Trainers - Modify these emails with your information.

    1) WLC Invitation

    2) Welcome Letter

    3) WLC Participant Agreement

    4) Week 1 Letter

    5) Week 2 Letter

    6) Week 3 Letter

    7) Week 4 Letter

    8) Week 5 Letter

    9) Week 6 Letter

    10) Week 7 Letter

    11) Week 8 Letter

    12) Week 9 Letter

    13) Week 10 Letter

    14) Week 11 Letter

    15) Week 12 Letter

  • Advertising can be free as this is a community service.  Advertising can be done through the following:

    a.       Newspaper –editorials

    b.      Radio

    c.       Local Cable Advertising TV stations

    d.      Click Here=> Business Cards

    e.      Posters

    f.       Pull tabs

    g.        Email Advertisements

    Newspaper Example: Online Community Weight Loss Challenge and Nutrition Classes! To register call (your number) or online (your email or web site)

    Placing Your Ad in a Community Calendar

    Hello, would you please place this advertisement on Community Calendar.  We are starting a non profit Online Weight Loss Club in Manitoba and would appreciate your help to get the word out.  For more information call (Your Name at xxx-xxxx.)  Thank you.

    Come and join our ONLINE COMMUNITY WEIGHT LOSS CHALLENGE and NUTRITION CLASSES.  This spring, spring into a new you with a 12 week program that advises proper nutrition and exercise.  Earn dollars for losing pounds and inches.  Bring 2 friends and receive a free gift.  The Weight Loss Club will be meeting online and on the phone in the comfort of your own home Wednesday evenings at starting on (Date & Time). For further information call Your Name at xxx-xxxx or register Online at (Your Email or Website)

    Or

    Come and join our COMMUNITY WEIGHT LOSS CHALLENGE.  Spring into a new you with a 12 week program that advises proper nutrition and exercise.  Earn dollars for losing pounds and inches.  Bring 2 friends and receive a free gift.  The Weight Loss Club will be meeting Online and on the phone in the comfort of your own home Wednesday evenings at starting on (Day, Time & Date will vary).  For further information call Your Name at xxx-xxxx.

    Or

    Come and join our COMMUNITY WEIGHT LOSS CHALLENGE.  Your New Year’s Resolution Solution can be achieved with a 12 week program that advises proper nutrition and exercise.  Earn dollars for losing pounds and inches.  Bring 2 friends and receive a free gift.  The Weight Loss Club will be meeting Online and on the phone in the comfort of your own home Wednesday evenings at starting on (Day, Time & Date will vary).  For further information call Your Name at xxx-xxxx.

PART 8 PERSONAL DEVELOPMENT & TRAINING VIDEO LINKS!

  • P8-1) Personal Development Book every month.

    “How To Win Friends and Influence People” – Dale Carnegie

    “The Richest man in Babylon” – George S. Clason

    “Think and Grow rich” – Napoleon Hill

    Jim Rohn books.

  • P8-2) Building Your Network Marketing Business – Jim Rohn  67 Minute CD
    The hottest single audio ever created in the Network Marketing Industry! Subjects include:

    • Awakening To The Opportunity - Profits Are Better Than Wages - The Magic of Part-Time - The Set of the Sail - The Law of Averages - The Law of Sowing & Reaping - Developing New Skills - Working Together: Let's Go Do It - Communication, Presentation & Testimonials - Deserve vs. Need - Your Skills Determine Your Future - Living A Good Life

    I received the new NM cassette by Jim Rohn....it's incredible. Everybody in the industry needs this... WOW! Jim's tape is OnFire, Blazing, and will burn up the industry when people find out about it. Thanks for sharing this piece of Gold with me.  Blessings,
    Doug Firebaugh

    As many of you know, I love anything by Jim Rohn... And I am writing because I've just finished listening to a new audiotape that Jim Rohn has just released for us!

    "Building Your Networking Marketing Business" This is, without a doubt, "The Best of Rohn" on one 67-minute audiotape and quite possibly the best recording Jim's ever made. This masterpiece is loaded with great Network Marketing information--information every distributor needs to hear, over and still over again!

    It has been said that the best gift you can give yourself--and everyone on your team--is your own personal development! Personally, I couldn't agree more. All the best, Michael Clouse President Nexera.com

    Your new Network Marketing audio tape is the best I have heard in 24 years. It is authentic, very funny, accurate and powerful. Every aspiring and seasoned MLM leader must memorize it. Thank you for your life long comittment to our industry and way of life! RICHARD BLISS BROOKE High Performance People

    $5.00 each from us or Order Now, click here=> Jim Rohn Building Your Network Marketing Business

    Contact us to bulk purchase.

  • P8-3) Personal Development using Herbalife Broadcast Network.  In order to watch this program you will need: Windows Media Player 9 and Flash. For all the HBN programs you haven't seen, visit www.MyHerbalife.com.  First, click on the link, then click on The Disclaimer, “I have read and agree,” then sit back and enjoy the program.

    We suggest watching at least 30 minutes per day.  Some individuals record these programs onto tapes or CD’s and listen to them around the house and in their vehicles.

  • BASIC CONCEPTS & TECHNIQUES with John Tartol Click Here=> Basic Concepts & Techniques  Join John Tartol, Chairman's Club member, as he shares life changing information on how to succeed in your Herbalife business and inspire others to join.

  • MARK HUGHES TRAINING (Click on the link, then click on The Disclaimer, “I have read and agree,” then sit back and enjoy)

  • #1 Mark Hughes Training Part 1 Click Here=>TOP TRAINING
    Mark tells how he started Herbalife and how you can. All of you have the opportunity to be successful if you are willing to work hard and never give up.

  • #2 Mark Hughes Training Part 2 Click Here=> TOP TRAINING
    Mark shows you how to do the business. If you use the products, wear the button and talk to people you will succeed.

  • #3 Mark Hughes Training Part 3 Click Here=>TOP TRAINING
    Mark tells you how to get to the next level including how to support and encourage your downline.

  • Herbalife Opportunity Meeting (HOM) with Dennis Dowdell Click to watch the video     

    27 MASTER THESE YOURSELF.....THEN TEACH THEM – 1 page November 2006

  • 28 FREQUENTLY ASKED QUESTIONS – 3 pages December 2007

     

  • 29 HANDLING RETAIL OBJECTIONS – 1 page November 2006

PART 9 Document Links!